If you have questions, we have answers!
WHAT DO I DO IF MY BOTTLE TIPS ARE DRIPPING?
A.) Make sure that you do not OVERFILL the bottles. Fill them up about 3/4 of the way. Next, tilt them slightly UPWARDS so that the nectar line falls below the hole.
B) Your bottle tips may wear out over time, and need replacing. For your convenience, we offer REPLACEMENT TIPS here.
Sometimes a combination of 1) overfilling the bottles, 2) making your nectar too thick, and 3) leaving them in direct sunlight for most of the day, without any hummingbird activity, will cause them to drip.
WHAT DO I DO IF MY FEEDER IS BENT OUT OF SHAPE?
Because copper is a pliable metal, it can be bent out of shape if mishandled – in transit, or if you are too rough with it. You can re-bend your feeder back into shape, by hand, with a firm grasp. Use pliers if necessary. The bottle holders can be adjusted to your liking by hand!
HOW DO I KEEP MY SILK FLOWERS FROM FADING?
You can spray your silk flowers with a protective clear coat, found here on Amazon, in order to keep them from fading or mildewing.
Find a well-ventilated area (outside). Lay your flowers on cardboard or a paper plate. Coat the flowers, on all sides, in several light coats, giving a few minutes of dry-time between coats.
***After application, your flowers will become more hardened, from the protective coat. This is normal.***
CAN I REPLACE THE FLOWERS ON MY FEEDER?
Yes! You can buy replacement flowers at your local Hobby Lobby. Simply purchase a bouquet of silk flowers of your preferred color; pluck the flowers off the stems; twist and pull off old flowers on your feeder; twist and push new flowers onto your feeder. You can purchase them in store, or online by following this link here. TIP: you can find them on sale every other week!
Alternatively, you can contact us directly, and we can mail your choice of flowers for the cost of shipping. You will need to be able to pay via Apple Pay or PayPal, though!
DO YOU SHIP INTERNATIONALLY?
We ship anywhere in the United States and Canada. We will ship to Mexico and other Latin American and South American countries, but special arrangements are required. Please contact us if you are in one of these countries, and we will be happy to assist!
WHAT SHIPPING METHOD ARE AVAILABLE?
We ship with USPS. This means everything is mailed with either First Class 3-4 day shipping, or Priority 2-3 day shipping.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
IMPORTANT NOTE: Due to the pandemic, the USPS has slowed down significantly and thus we cannot guarantee when your package will arrive! Some will arrive on time, but some may not. Thank you for understanding! We look forward to serving you!
Our current processing/handling time is 2-3 days. As soon as your order ships, you will receive an email with tracking information so you can know when to expect your package. We strive to exceed expectations whenever possible, but during peak season (early Spring and Christmas), we may not be quite as speedy awesome, so there may be minor delays in shipping times.
HOW CAN I RETURN A PRODUCT?
WE GLADLY ACCEPT RETURNS
Contact me within: 3 days of delivery
CONDITIONS OF RETURN
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. We retain the right to deny a refund, if a return is not in its original condition – unless a return is found to have a manufacturing defect.
WHO SHOULD I CONTACT IF I HAVE ANY QUESTIONS?
Contact us at our email address: email@example.com, and we will try to respond within 24 hours.