FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
WHAT SHIPPING METHODS ARE AVAILABLE?
We ship with USPS. This means everything is mailed with either First Class 3-4 day shipping, or Priority 2-3 day shipping.
We can UPGRADE your shipping to UPS (instead of USPS), if you send us an email. We will then, based on your address, give you a quote. You will have to pay for it either via Apple Pay or PayPal.
HOW LONG WILL IT TAKE TO GET MY PACKAGE?
Our current processing/handling time is 1-2 days. As soon as your order ships, you will receive an email with tracking information so you can know when to expect your package. We strive to exceed expectations whenever possible, but during peak season (early Spring and Christmas), we may not be quite as speedy awesome, so there may be minor delays in handling/shipping times.
DO YOU SHIP INTERNATIONALLY?
We ship anywhere in the United States and Canada. We will ship to Mexico and other Latin American and South American countries, but special arrangements are required. Please contact us if you are in one of these countries, and we will be happy to assist!
HOW CAN I RETURN A PRODUCT?
WE GLADLY ACCEPT RETURNS
Contact us within: 3 days of delivery
Ship items back within: 7 days of delivery
RETURN PROCESS
Within this timeframe, we will provide a return shipping label – no charge – for you to then (a) attach to your original box, with the item(s) inside, and (b) drop off at your local USPS office.
CONDITIONS OF RETURN
If the item is not returned in its original condition, the buyer is responsible for any loss in value. We retain the right to deny a refund, if a return is not in its original condition – unless a return is found to have a manufacturing defect.
Products
Below are some common questions about our products
How do I propagate?
Step 1: Prepare a glass bottle for plant cutting by filling with water.
Step 2: Select a healthy plant to propagate that is disease free and shows signs of new growth. Find the tiny brown root node located below the leaf or stem junction. Cut below the node as this is where the roots will grow from. Remove any leaves that will be submerged underwater once placed in the bottle.
Step 3: Place trimming in a bottle and put it in a spot that receives bright indirect light. The brighter the light, the faster the roots will grow. Once the roots are 3-4 inches long, the plant can either be moved to soil or can be kept in water as long as desired.
How often should the water be changed?
Change the water every few weeks to prevent bacterial growth or simply top it off any time the water level looks low. Check the roots and bottle regularly for any signs of mold or bacteria.
How do I clean the bottles?
Carefully remove bottle by twisting and pulling them out of the bottle holders. Scrub the bottle with a straw cleaner or scrubby to help loosen any build up and then wash in the dishwasher. All bottles are dish-washer safe.
How long should it take for roots to grow?
It typically takes 4-6 weeks for roots to grow. Using a liquid growth hormone such as Miracle Grow often will speed up the root growth. Also the brighter the indirect light, the more energy the plant is able to photosynthesize which also stimulates better root growth.
Can herbs be propagated in this product?
Yes. However note that herbs take much longer to root than other plant types. Further research may be required to learn how to best propagate your specific herb. Some herbs can even be grown exclusively in water.